Introduction
Is It Cool Games LLC (operating as Is It Cool, based at 702 N San Joaquin St APT 3, Stockton, California 95202-1730, United States) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.isitcool.mom or engage our services.
This website and the services described on it are developed and operated by Is It Cool, the developer of this platform. Please read this policy carefully to understand our views and practices regarding your personal data.
Information We Collect
Information You Provide Directly
- Contact details: Your name, email address, telephone number, and company name when you submit our contact form or communicate with us via email
- Project details: Technical requirements and system information you share during initial consultations or ongoing engagements
- Billing information: Payment details necessary for processing transactions, handled through secure third-party payment processors
- Correspondence: Any emails, messages, or documents exchanged with our team
Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device identifiers, and time zone setting
- Usage data: Pages viewed, page response times, download errors, length of visits, and page interaction information
- Cookie data: As described in the Cookies section below
How We Use Your Information
- To respond to your enquiries and provide the information or services you request
- To carry out our obligations arising from any contracts between us
- To provide, maintain, and improve our systems design and integration services
- To communicate changes to our services, terms, or policies
- To ensure the security of our website and IT infrastructure
- To comply with legal and regulatory obligations
- To analyse and improve the performance of our website
Legal Basis for Processing
If you are located in the European Economic Area or the United Kingdom, our lawful bases include consent (when you submit a form), contractual necessity (when we have an agreement), legitimate interests (improving our services and maintaining security), and legal obligation (when required by law).
Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and business, provided they agree to keep your information confidential and process it only in accordance with our instructions. If we are under a legal duty to disclose your information, we will review the request carefully and notify you before disclosing unless prohibited by law.
Cookies
We use essential cookies required for the website to function properly, analytics cookies to understand how visitors interact with our site, and functional cookies to remember your preferences. You can control cookies through your browser settings. Blocking analytics or functional cookies will not break the site. We also use Google Analytics — you can learn more and opt out at tools.google.com/dlpage/gaoptout.
Data Security
We implement TLS encryption for all connections between your browser and our website. Our servers are secured with access controls, regular patching, and ongoing monitoring. Payment data is handled by dedicated processors and is never stored on our own systems. While we cannot guarantee absolute security against every possible threat, we follow industry-standard practices and treat security as an ongoing responsibility.
Your Rights
You have the right to know what data we hold about you, to request correction of inaccurate data, to request deletion subject to legal retention requirements, to receive a portable copy of your data, to withdraw consent, and to object to processing based on legitimate interests.
Childrens Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.
International Data Transfers
Your data may be transferred to and processed in the United States. When we make such transfers, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by applicable law.
Third-Party Links
Our website may link to external sites we do not control. We are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
Data Retention
We retain your personal data only as long as necessary. Contact form submissions are retained for up to 24 months after the last communication. Client data retention periods are defined in your service agreement. Legal requirements may extend these periods in specific cases.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a revised last updated date. We encourage you to review this policy periodically.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: guangkuo@isitcool.mom
Phone: +1 (636) 651-9672
Address: 702 N San Joaquin St APT 3, Stockton, CA 95202-1730, United States
We aim to respond to all enquiries within 30 days. If you are unsatisfied, you may contact your local data protection authority or the California Attorney General.